MongoDB Cloud and Support Portal: Increased error rate on login

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Mar 22, 2023 - 16:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 22, 2023 - 15:54 UTC

Identified

We have identified an issue causing logins to the MongoDB Cloud web UI and Support Portal to fail. Existing sessions are unaffected. Affected users may see error pages when trying to login.

Posted Mar 22, 2023 - 15:47 UTC

This incident affected: MongoDB Cloud and MongoDB Support Portal.