Postmortem -
Read details
May 30, 18:36 UTC
Resolved -
During this time:
- cloud.mongodb.com was unreachable
- university.mongodb.com was unreachable
- logins to the support portal was unavailable, but users who were logged in previously could still create and modify cases
- Atlas clusters were unaffected and were still reachable and usable, but they could not be modified, deleted, or created
- Cloud Manager managed clusters were unaffected and were still reachable and usable, but modifications could not be made
- Alerts across all of MongoDB Cloud were not sent during this time
- Metrics data across all of MongoDB Cloud during this time was lost and is not able to be backfilled
Continuing effects:
- A small percentage of Cloud Manager Backup and Atlas Continuous Backup customers have delayed backup snapshots. These will catch up over the next few minutes to hours.
May 30, 14:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 30, 13:21 UTC
Update -
The cloud.mongodb.com website is currently unavailable. Our operations team has identified the root cause and are working on a solution. Atlas clusters are not affected. Cloud Manager managed processes are also not affected.
It is not presently possible to login to support.mongodb.com but users who have previously logged in and have active sessions can still file cases.
MongoDB Stitch is currently unavailable.
May 30, 12:52 UTC
Identified -
The cloud.mongodb.com website is currently unavailable. Our operations team has identified the root cause and are working on a solution. Atlas clusters are not affected. Cloud Manager managed processes are also not affected. Thank you for your patience.
May 30, 12:21 UTC
Investigating -
The cloud.mongodb.com website is currently unavailable. We are investigating this issue.
This issue does not impact the functioning of Atlas clusters.
May 30, 11:01 UTC