MongoDB Cloud Status

MongoDB Cloud

All Systems Operational

MongoDB Cloud

Operational

MongoDB Support Portal

Operational

MongoDB Atlas App Services and Device Sync

Operational

MongoDB Atlas Data Federation and Data Lake Operational

MongoDB Charts

Operational

MongoDB Atlas for Government

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

Atlas Data Federation Query Failures

Resolved - Incident is resolved.
Sep 29, 16:02 UTC

Monitoring - We are no longer observing the intermittent internal errors.
All systems seem nominal over the last 30 minutes.
We are continuing to monitor the situation.
Sep 29, 15:36 UTC

Identified - Atlas Data Federation (AWS) continues to be impacted by ongoing disruptions in multiple AZs of AWS/us-east-1.

Users may notice increased occurrences of queries failing with internal errors, or timeouts while attempting to connect to ADF.

We have identified multiple issues with infrastructure in the region and are continuing to work on mitigations.
Sep 29, 12:26 UTC

Sep 28, 2023

Users of Atlas Data Federation and App Services may observe an increase in query failure rate with queries that target Atlas clusters.

Resolved - This incident has been resolved.
Sep 28, 22:52 UTC

Update - We are continuing to investigate this issue.
Sep 28, 22:52 UTC

Investigating - We are currently investigating this issue.
Sep 28, 22:10 UTC

Update - We are continuing to monitor for any further issues.
Sep 28, 21:25 UTC

Update - We are continuing to monitor for any further issues.
Sep 28, 21:11 UTC

Update - We are continuing to monitor for any further issues.
Sep 28, 20:57 UTC

Monitoring - Monitoring
Sep 28, 20:38 UTC

Update - We have shifted all traffic away from the affected AWS AZ's and are no longer seeing evidence of query failures.
Sep 28, 20:37 UTC

Update - AWS partial outage in us-east-1 is currently affecting queries, check https://health.aws.amazon.com/health/status for more.
Sep 28, 20:04 UTC

Investigating - Users of Atlas Data Federation may observe an increase in query failure rate with queries that target Atlas clusters.
Sep 28, 19:12 UTC

Pages on cloud.mongodb.com failing to load

Resolved - This incident has been resolved.
Sep 28, 22:51 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Cluster changes may be delayed and loading the web UI and administrative API may take longer than usual.
Sep 28, 22:36 UTC

Update - Pages on cloud.mongodb.com are loading very slowly or not at all. Administrative API requests will also fail at this time. Existing cluster health is unaffected.
Sep 28, 22:31 UTC

Update - Pages on cloud.mongodb.com are loading very slowly or not at all. Existing cluster health is unaffected.
Sep 28, 22:29 UTC

Identified - The issue has been identified and a fix is being applied.
Sep 28, 22:22 UTC

Investigating - Pages on cloud.mongodb.com are loading very slowly or not at all. We are investigating.
Sep 28, 22:13 UTC

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Atlas App Services: Some users are experiencing issues logging into the UI

Resolved - This incident has been resolved.
Sep 21, 18:27 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 18:09 UTC

Identified - Some users are experiencing an error when trying to navigate to Atlas App Services. We are working to resolve this issue. This only impacts users navigating to the UI. API Services, Triggers, and Sync are all operating without impact.
Sep 21, 16:36 UTC

Sep 20, 2023

Atlas App Services and Device Sync: Partial outage for some Triggers and Device Sync customers

Resolved - This incident has been resolved.
Sep 20, 18:18 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Any impacted triggers and device sync apps have been restarted.
Sep 20, 18:04 UTC

Investigating - A number of customers have encountered a partial outage with Device Sync and Triggers. We are working to resolve this issue.
Sep 20, 17:36 UTC

Users of Atlas Data Federation and Online Archive may have connection failures in AWS/ap-south-1

Resolved - This incident has been resolved.
Sep 20, 00:16 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 21:25 UTC

Investigating - Currently mitigating. Errors noticed around 8:18 pm UTC
Sep 19, 21:08 UTC

Sep 19, 2023

MongoDB Atlas: Networking issues in AWS us-east-1, us-west-2

Resolved - This incident has been resolved.
Sep 19, 12:16 UTC

Monitoring - The issue in us-east-1 has been marked resolved by AWS. However, us-west-2 is still affected. Please follow AWS' post for updates: https://health.aws.amazon.com/health/status
Sep 19, 03:24 UTC

Identified - AWS has identified an issue with networking in a single Availability Zone in us-east-1 and multiple Availability Zones in us-west-2. Impacted clusters may see individual nodes down, although not all clusters in these regions will be affected. This may delay certain healing operations or cluster creation. Please follow AWS's status post for more details and timing: https://health.aws.amazon.com/health/status
Sep 18, 20:28 UTC

Sep 18, 2023