MongoDB Cloud and Support: Users with MFA configured may receive errors

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Nov 02, 2022 - 12:44 UTC

Update

Due to an issue at an upstream provider, MongoDB Cloud and MongoDB Support Portal users who try to login with multifactor authentication may receive error messages. Affected users are invited to try again in approximately 30 minutes. Already logged-in users and cluster health are unaffected.

Clearing cache and cookies may help clear the errors for some users.

For further details, please check https://status.okta.com/#incident/a9C4z000000YzhREAS

Posted Nov 01, 2022 - 17:48 UTC

Identified

Due to an issue at an upstream provider, MongoDB Cloud and MongoDB Support Portal users who try to login with multifactor authentication may receive error messages. Affected users are invited to try again in approximately 30 minutes. Already logged-in users and cluster health are unaffected.

For further details, please check https://status.okta.com/#incident/a9C4z000000YzhREAS

Posted Nov 01, 2022 - 17:06 UTC

This incident affected: MongoDB Cloud and MongoDB Support Portal.