MongoDB Cloud: Users may reach a blank page upon login

Incident Report for MongoDB Cloud

Resolved

This incident has been resolved.

Posted Aug 24, 2022 - 20:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 24, 2022 - 19:02 UTC

Identified

We have identified an issue causing users who are attempting to login to be greeted with a blank white page instead of their Atlas or Cloud Manager deployments. As a workaround, users can navigate to https://account.mongodb.com/account/login to complete the login process.

The health of clusters, their backups, or their monitoring is unaffected.

Posted Aug 24, 2022 - 18:21 UTC

This incident affected: MongoDB Cloud.