MongoDB Cloud Status

MongoDB Cloud

All Systems Operational

MongoDB Cloud Operational

MongoDB Support Portal Operational

MongoDB Atlas App Services and Device Sync Operational

MongoDB Atlas Data Federation and Data Lake Operational

MongoDB Charts Operational

MongoDB Atlas for Government Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 30, 2023

No incidents reported today.

Mar 29, 2023

MongoDB Cloud and Support Portal: Logins may fail

Resolved - This incident has been resolved.
Mar 29, 18:21 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 18:06 UTC

Identified - We have identified an issue causing user logins and registrations to fail due to an issue in US cell OK5 at Okta. We are working with this provider to resolve service as soon as possible. Currently logged in users are unaffected. Similarly, cluster health is unaffected.

To track the issue at Okta, you can go to https://status.okta.com/
Mar 29, 17:57 UTC

MongoDB Atlas Data Lake, Atlas Data Federation, and Atlas Online Archive read only

Completed - The scheduled maintenance has been completed.
Mar 29, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:01 UTC

Scheduled - From approximately 15:00 UTC on 2023-03-29 and for about one hour, Atlas Data Federation, Atlas Data Lake, and Atlas Online Archive will be read-only. While all these services will be available for reading, it will not be possible to create new or update existing Federated Database instances, Online Archives, or Ingestion Pipelines.
Mar 29, 13:02 UTC

Partial outage for locally deployed apps

Resolved - This incident has been resolved.
Mar 29, 02:52 UTC

Monitoring - A partial outage for locally deployed apps has been identified and the backing cluster is resuming work as expected. Some locally deployed apps might experience degraded performance.
Mar 29, 02:18 UTC

Mar 28, 2023

MongoDB Atlas Serverless: Connection errors in GCP us-central1

Resolved - From approximately 2:12 UTC until 14:20 UTC today, Atlas Serverless instances in GCP region us-central1 may have experienced connection errors.
Mar 28, 02:00 UTC

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

MongoDB Atlas: Activation Code entry fails

Resolved - This incident has been resolved.
Mar 23, 15:27 UTC

Identified - We have identified an issue with the claiming of new Activation Codes. Affected customers will see "Error configuring prepaid plan. Please contact your account rep." when trying to claim their Activation Code. This has been seen since approximately 2023-03-22 06:00 UTC.

We will update this post when Activation Codes can be successfully redeemed. Activation Codes that were entered during this time were not applied and can still be claimed at that time.
Mar 23, 13:06 UTC

Mar 22, 2023

MongoDB Cloud and Support Portal: Increased error rate on login

Resolved - This incident has been resolved.
Mar 22, 16:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 15:54 UTC

Identified - We have identified an issue causing logins to the MongoDB Cloud web UI and Support Portal to fail. Existing sessions are unaffected. Affected users may see error pages when trying to login.
Mar 22, 15:47 UTC

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.