Update - We are continuing to work on a fix for this issue and expect normal billing operation to resume by 11:00am ET on Thursday, April 25, 2024.
Apr 24, 2024 - 19:57 UTC
Identified - Atlas is currently experiencing an issue with billing, so daily updates to bills will be delayed. Additionally, any changes to payment methods made on April 23, 2024 between 1:15pm ET and 2:50pm ET may not be visible. Fixes for both are in progress, and normal operation is expected to resume within 24 hours.
Apr 23, 2024 - 23:33 UTC
MongoDB Cloud
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Operational
MongoDB Support Portal
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Operational
MongoDB Atlas App Services and Device Sync
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Operational
MongoDB Atlas Data Federation and Online Archive
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Operational
Resolved -
This incident has been resolved.
Apr 23, 22:12 UTC
Identified -
We have identified an issue for MongoDB Atlas and Cloud Manager Organizations and Projects created during a certain timeframe will result in "500 Server Error" error pages. We are working to correct this. Cluster health is unaffected.
Apr 23, 18:10 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 19:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:48 UTC
Scheduled -
On 22 April 2024 at 18:45 UTC, billing operations will be in read-only mode for approximately 10 minutes. During that time, the following operations will fail (via API or web UI):
- Adding or updating payment methods. This includes adding a new credit card or PayPal account, linking a Marketplace subscription, and applying Activation Codes or Promotional Codes. - Configuring cross-organization billing. This includes creating a new linkage or adding new Organizations to an existing linkage. - Updating billing address. - Retrying payments. - Purchasing Flex Consulting. - Changing an Organization's plan. This includes upgrades and downgrades to both Cloud Manager and Atlas support plans. - Creating or deleting an Organization. - Using the "Terminate all paid services" button.
Apr 22, 18:47 UTC
Completed -
The scheduled maintenance has been completed.
Apr 22, 18:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 18:00 UTC
Scheduled -
On 22 April 2024 at 18:00 UTC, billing operations will be in read-only mode for approximately 10 minutes. During that time, the following operations will fail (via API or web UI):
- Adding or updating payment methods. This includes adding a new credit card or PayPal account, linking a Marketplace subscription, and applying Activation Codes or Promotional Codes. - Configuring cross-organization billing. This includes creating a new linkage or adding new Organizations to an existing linkage. - Updating billing address. - Retrying payments. - Purchasing Flex Consulting. - Changing an Organization's plan. This includes upgrades and downgrades to both Cloud Manager and Atlas support plans. - Creating or deleting an Organization. - Using the "Terminate all paid services" button.
Apr 15, 15:45 UTC
Resolved -
The issue has been fully resolved. Thank you for your patience.
Apr 18, 22:25 UTC
Monitoring -
The issue has been resolved, and the system has returned to normal operations. We are monitoring closely.
Apr 18, 21:41 UTC
Identified -
We have identified the cause of the issue and are actively remediating it.
Apr 18, 20:22 UTC
Investigating -
We are experiencing delays in cluster operations for some Azure clusters. This includes cluster creation, modification, termination and backup. We are actively investigating the issue.
Apr 18, 20:16 UTC
Resolved -
The issue has been resolved. Thank you for your patience.
Apr 17, 17:16 UTC
Monitoring -
A fix has been deployed, and we are monitoring. The system is currently behaving as expected.
Apr 17, 16:54 UTC
Identified -
We are experiencing an issue that is causing delays in removing nodes and terminating Azure clusters. We are actively working on the issue and will provide an update shortly.
Apr 17, 16:09 UTC